JS
Jacques S

1 reviews | Active since Aug 2017

29 Aug 2017, 10:25

Overall bad bussiness

Im doing a 3rd party claim throught ousurance and i dont get any feedback from them and its been 5weeks already and i did send all the needed documents as requested.. a week ago i called them and they requested some documents again that i sended again which they received and said it will take 5days.. today I called them again after hearing nothing just for them to tell me sorry the lady was on leave and that i have to wait 5more days.. this is unacceptable.. they never call me with anything i have to call them and there is always a story with no progress.. this is the badest service ever..

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Replies (1)
OUTsurance
OUTsurance's reply31 Aug 2017, 15:45
Official

Good day,

We have been unsuccessful in our attempts to contact you. We have also sent you emails notifying you of our attempts. You have not provided a claim or policy number and we are unable to assist you until we have that information. Please email either our client's policy or claim number to the address we sent to you. Once received we will be able to assist you.

Regards, Kelvin