Over promise and under deliver

My car was ****** then recovered and as a good law abiding citizen I informed outsurance before they made payment and that's when the problem started when they had to fix the car. Firstly they dont work weekends then they (Cate Mhlanga) don't communicate all week regarding your claim only send info when I ask for it even the assessor's report was sent very late after I asked. Called their panel beaters that they chose (golden star autobody) and the owner (Jose) told me he didnt ***** my car so should not rush him (a full week with my car in his possession with NO communication) the nerve of this man. I complained to outsurance about their panel beater and they said they will only look into the matter after the car has been fixed. The car was supposedly to be complete by Friday 28/02 (after 3 weeks) and sadly on Thursday i got a message that the panel beaters will take the car to Toyota for recoding and the car will be done by the next Tuesday. Its a new month and I still don't have my car and struggling to get to work while they debit their premiums and laugh like the guptas while I don't have a car which I still pay for. I have contacted Kunal Hariprasad the assessor for clarity on his report and he didnt respond. Outsurance is so quick to call, promise you better than other insurers, always keeping you updated until you claim and you introduce you to hell on earth.