Over a year and STILL no fix to my leak!!

<p>In July of 2015 my geyser burst and I claimed through Outsurance and a replacement was put in. Since then a leak started in my kitchen and I have been to and fro with Outsurance for over a year with various visits by leak detection companies and a few attempts at fixing the problem.......the leak is still there and as bad as ever.</p> <p>The current response from Outsurance is that is is now sitting with their buildings assesment department, but it has been this way for a long time now. My tenant in the house is going to leave as the damage is getting worse and they cannot use certain lights in the kitchen now as the water is leaking over it!!</p> <p>I am no longer sure what to do or where to turn as they simply cannot seem to resolve the issue!! I have had screaming matches over the phone, nasty emails, and even cancelled my policy with them, but still nothing!</p> <p> </p> <p>I no longer reside in South Africa and am in the UK so cannot be contacted on the number listed below, but on +447 ********** 87, or via email on ********** <p> </p>