RS
Roberto S
1 reviews | Active since Mar 2013
04 Jun 2019, 14:56
Over a week just for assessment!!
Been waiting for a damage assessment for a week!!The vehicle is needed to go to work but who cares,it doesn't seem to bother either outsurance or their so called accredited panel beater.
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Replies (2)
OUTsurance's replyOfficial
06 Jun 2019, 12:15Good day RobertoDS,
Thank you for your feedback. Kunal our assessing manager has been in contact with you to address your concerns.
After the initial assessment was completed there were further damages that were identified that needed to be approved and our service provider only notified us on the 3rd of June. Currently there is a parts delay which was discussed with you. We will keep you up to date with progress.
We do apologise for any inconvenience caused.
Regards,
OUTsurance
Thank you for your feedback. Kunal our assessing manager has been in contact with you to address your concerns.
After the initial assessment was completed there were further damages that were identified that needed to be approved and our service provider only notified us on the 3rd of June. Currently there is a parts delay which was discussed with you. We will keep you up to date with progress.
We do apologise for any inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply06 Jun 2019, 12:15
Official
Good day RobertoDS,
Thank you for your feedback. Kunal our assessing manager has been in contact with you to address your concerns.
After the initial assessment was completed there were further damages that were identified that needed to be approved and our service provider only notified us on the 3rd of June. Currently there is a parts delay which was discussed with you. We will keep you up to date with progress.
We do apologise for any inconvenience caused.
Regards,
OUTsurance
Thank you for your feedback. Kunal our assessing manager has been in contact with you to address your concerns.
After the initial assessment was completed there were further damages that were identified that needed to be approved and our service provider only notified us on the 3rd of June. Currently there is a parts delay which was discussed with you. We will keep you up to date with progress.
We do apologise for any inconvenience caused.
Regards,
OUTsurance
RS
Roberto S's updateReviewer Update
13 Jun 2019, 15:09Good afternoon, as far as someone contacting me from Outsurance in connection to the repairs on my vehicle this has not happened.Been contacting your accredited auto collision repair centre to no avail and have been told they battling to find an ignition lock for the vehicle.This is unacceptable after the vehicle has been in their hands since the 5th of June.At this point the matter needs urgent attention and resolved from your part asap.I am now seriously considering cancelling all my insurance an with you and going elsewhere after being a client for over 20 years. Mr. Del Sette
RS
Roberto S's update13 Jun 2019, 15:09
Reviewer Update
Good afternoon, as far as someone contacting me from Outsurance in connection to the repairs on my vehicle this has not happened.Been contacting your accredited auto collision repair centre to no avail and have been told they battling to find an ignition lock for the vehicle.This is unacceptable after the vehicle has been in their hands since the 5th of June.At this point the matter needs urgent attention and resolved from your part asap.I am now seriously considering cancelling all my insurance an with you and going elsewhere after being a client for over 20 years. Mr. Del Sette