over a month on a claim and still waiting for parts, utter useless.

My car was recently in a small smash damaging the from and rear bumper, and bonnet of the car. I drive a 2015 min cooper. The claim went in on the 26th of February 2019, and smash was on the 25th of february. The claim went threw fast and painless. How ever, i was never explained to in my insurance that i did not have a curtsy car under my cover. not that that is the biggest issue, how ever my car is still not ready i have been messaged today the 25th of march that the parts will arrive this afternoon. My car is with Contract panelbeaters, a recommended panelbeater by my insurance and as such i hold my insurance responsible for a small accident taking over a month to fix. If i call the panel beaters they do not answer getting hold of them is a nightmare, last time to get hold of them i had to phone the insurance company to do so. i know have one of there employees on whats app. I can not understand why Outsurance would have such *********** panel beaters on there books and put there clients threw this level of pain and torment. i most likely would not use outsurance again after this experience, as a month with out a car i can not afford. and still no car will be in my immediate future. Out surname has not called me once to check that i have had progress with receiving my car back and i have to constantly chase to find out its still sitting with no progress. Tell me what south african can go with out there car for this period of time.