AL
Ashley L
1 reviews | Active since Feb 2023
04 Aug 2023, 12:57
over a month living in a flooded house waiting on out surance
I have been waiting over a month now for them to come fix water leaks that have now flooded two rooms my office and gym/guests room .They promptly sent out thr plumbers very nice guys. However their attempt to fix the leaks was not successful as the leak in the Guest room started to leak the next day again, My office where i do my work and spend most of my time is a complete mess the floor boards have been pulled up with a big hole now in the floor where you can see the water ****ing out of the connection causing the tiles to become loose. Every time we call OUTsurance they keep saying they are waiting on the report, i have kept all the reference numbers. i pay the insurance every month with no problem but now that i ant work to my full potential as i don't have a office to work in so now i can only get out half off the work so now income may be effected but i must still pay insurance because if i faulter then they will have a problem to process claims in the future or even now. OUTsurance is a bully Not Satisfied
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Replies (5)
OUTsurance's replyOfficial
15 Aug 2023, 13:22Good day Ashley,
It's shocking to hear about your claims experience.
Further to our private response, we can confirm that Michael our claims manager contacted you to address your concerns regarding your claim. Michael went through the claim in detail with you and he discussed the recourse with you. We will remain in contact with you up until the matter has been finalised.
You have our sincere apologies for the poor claims experience.
Regards,
The OUTsurance Team.
It's shocking to hear about your claims experience.
Further to our private response, we can confirm that Michael our claims manager contacted you to address your concerns regarding your claim. Michael went through the claim in detail with you and he discussed the recourse with you. We will remain in contact with you up until the matter has been finalised.
You have our sincere apologies for the poor claims experience.
Regards,
The OUTsurance Team.
OUTsurance's reply15 Aug 2023, 13:22
Official
Good day Ashley,
It's shocking to hear about your claims experience.
Further to our private response, we can confirm that Michael our claims manager contacted you to address your concerns regarding your claim. Michael went through the claim in detail with you and he discussed the recourse with you. We will remain in contact with you up until the matter has been finalised.
You have our sincere apologies for the poor claims experience.
Regards,
The OUTsurance Team.
It's shocking to hear about your claims experience.
Further to our private response, we can confirm that Michael our claims manager contacted you to address your concerns regarding your claim. Michael went through the claim in detail with you and he discussed the recourse with you. We will remain in contact with you up until the matter has been finalised.
You have our sincere apologies for the poor claims experience.
Regards,
The OUTsurance Team.
AL
Ashley L's updateReviewer Update
16 Aug 2023, 08:02Hi No one has been in contact with me or my wife, do you have a reference Number and a recording of the call thanks Send to l******* (i want it ), This is a joke another week going by and still nothing has happened. if there is no one here by Monday to start the repairs (all of them including the retiling ) I will have my own contractor out to do the repairs and OUTsurance will have to be liable for the costs. Take this as a final written warning i will start to seek legal advice from the 22/08/2023. i will not reply privately as people must see what goes on
AL
Ashley L's update16 Aug 2023, 08:02
Reviewer Update
Hi No one has been in contact with me or my wife, do you have a reference Number and a recording of the call thanks Send to l******* (i want it ), This is a joke another week going by and still nothing has happened. if there is no one here by Monday to start the repairs (all of them including the retiling ) I will have my own contractor out to do the repairs and OUTsurance will have to be liable for the costs. Take this as a final written warning i will start to seek legal advice from the 22/08/2023. i will not reply privately as people must see what goes on
OUTsurance's replyOfficial
17 Aug 2023, 12:29Apologies, Michael was unable to reach you. It seems you have true caller that is blocking our calls. Michael has spoken to your wife Monique and he discussed the matter with her.
An email was also sent to Monique stating that a service provider has been appointed for a 2nd opinion.
Regards,
The OUTsurance Team
An email was also sent to Monique stating that a service provider has been appointed for a 2nd opinion.
Regards,
The OUTsurance Team
OUTsurance's reply17 Aug 2023, 12:29
Official
Apologies, Michael was unable to reach you. It seems you have true caller that is blocking our calls. Michael has spoken to your wife Monique and he discussed the matter with her.
An email was also sent to Monique stating that a service provider has been appointed for a 2nd opinion.
Regards,
The OUTsurance Team
An email was also sent to Monique stating that a service provider has been appointed for a 2nd opinion.
Regards,
The OUTsurance Team
AL
Ashley L's updateReviewer Update
21 Aug 2023, 08:26It is now another week gone by nothing has been done no-one has come out which means this is another whole week of stories. All you guys do is give is excuses. Outeniqua solar and plumbing is was supposed of come out on Thursday nothing then come on Friday wait the whole day for them they dont come. Why doesn't some guy from OUTsurance come, and not send a third party what do we pay for, you guys have no problem taking my money every month i have been a client of yours for about 15 years maybe even longer. Because now you just going to apologize again for the how many times now this is unreal. Now im at the point that a real OUTsurance Employer must come not a third party. it feels like all Outsurance is worried about is Marketing and not customer satisfaction. I am very upset now i cant even explain it any more.
AL
Ashley L's update21 Aug 2023, 08:26
Reviewer Update
It is now another week gone by nothing has been done no-one has come out which means this is another whole week of stories. All you guys do is give is excuses. Outeniqua solar and plumbing is was supposed of come out on Thursday nothing then come on Friday wait the whole day for them they dont come. Why doesn't some guy from OUTsurance come, and not send a third party what do we pay for, you guys have no problem taking my money every month i have been a client of yours for about 15 years maybe even longer. Because now you just going to apologize again for the how many times now this is unreal. Now im at the point that a real OUTsurance Employer must come not a third party. it feels like all Outsurance is worried about is Marketing and not customer satisfaction. I am very upset now i cant even explain it any more.
AL
Ashley L's updateReviewer Update
21 Aug 2023, 08:28over a month living in a flooded house waiting on out suranceI have been waiting over a month now for them to come fix water leaks that have now flooded two rooms my office and gym/guests room .They promptly sent out thr plumbers very nice guys. However their attempt to fix the leaks was not successful as the leak in the Guest room started to leak the next day again, My office where i do my work and spend most of my time is a complete mess the floor boards have been pulled up with a big hole now in the floor where you can see the water ****ing out of the connection causing the tiles to become loose.
Every time we call OUTsurance they keep saying they are waiting on the report, i have kept all the reference numbers. i pay the insurance every month with no problem but now that i ant work to my full potential as i don't have a office to work in so now i can only get out half off the work so now income may be effected but i must still pay insurance because if i faulter then they will have a problem to process claims in the future or even now. OUTsurance is a bully Not SatisfiedReport review
Every time we call OUTsurance they keep saying they are waiting on the report, i have kept all the reference numbers. i pay the insurance every month with no problem but now that i ant work to my full potential as i don't have a office to work in so now i can only get out half off the work so now income may be effected but i must still pay insurance because if i faulter then they will have a problem to process claims in the future or even now. OUTsurance is a bully Not SatisfiedReport review
Outsurance's reply:04 Aug 2023, 14:19Good day Ashley,
We acknowledge receipt of your review. Concerned with your claims experience. We have escalated the matter to a claims manager.We do apologise for the poor claims experience.Regards,The OUTsurance TeamPrivate Reply
We acknowledge receipt of your review. Concerned with your claims experience. We have escalated the matter to a claims manager.We do apologise for the poor claims experience.Regards,The OUTsurance TeamPrivate Reply
Outsurance's reply:15 Aug 2023, 13:22Good day Ashley,
It's shocking to hear about your claims experience.
Further to our private response, we can confirm that Michael our claims manager contacted you to address your concerns regarding your claim. Michael went through the claim in detail with you and he discussed the recourse with you. We will remain in contact with you up until the matter has been finalised.
You have our sincere apologies for the poor claims experience.
Regards,
The OUTsurance Team.
It's shocking to hear about your claims experience.
Further to our private response, we can confirm that Michael our claims manager contacted you to address your concerns regarding your claim. Michael went through the claim in detail with you and he discussed the recourse with you. We will remain in contact with you up until the matter has been finalised.
You have our sincere apologies for the poor claims experience.
Regards,
The OUTsurance Team.
ALAshley L:16 Aug 2023, 08:02Hi No one has been in contact with me or my wife, do you have a reference Number and a recording of the call thanks Send to l*************** (i want it ), This is a joke another week going by and still nothing has happened. if there is no one here by Monday to start the repairs (all of them including the retiling ) I will have my own contractor out to do the repairs and OUTsurance will have to be liable for the costs. Take this as a final written warning i will start to seek legal advice from the 22/08/2023. i will not reply privately as people must see what goes on
Outsurance's reply:17 Aug 2023, 12:29Apologies, Michael was unable to reach you. It seems you have true caller that is blocking our calls. Michael has spoken to your wife Monique and he discussed the matter with her.
An email was also sent to Monique stating that a service provider has been appointed for a 2nd opinion.
Regards,
The OUTsurance Team
An email was also sent to Monique stating that a service provider has been appointed for a 2nd opinion.
Regards,
The OUTsurance Team
ALAshley L:21 Aug 2023, 08:26It is now another week gone by nothing has been done no-one has come out which means this is another whole week of stories. All you guys do is give is excuses. Outeniqua solar and plumbing is was supposed of come out on Thursday nothing then come on Friday wait the whole day for them they dont come. Why doesn't some guy from OUTsurance come, and not send a third party what do we pay for, you guys have no problem taking my money every month i have been a client of yours for about 15 years maybe even longer. Because now you just going to apologize again for the how many times now this is unreal. Now im at the point that a real OUTsurance Employer must come not a third party. it feels like all Outsurance is worried about is Marketing and not customer satisfaction. I am very upset now i cant even explain it any more.
AL
Ashley L's update21 Aug 2023, 08:28
Reviewer Update
over a month living in a flooded house waiting on out suranceI have been waiting over a month now for them to come fix water leaks that have now flooded two rooms my office and gym/guests room .They promptly sent out thr plumbers very nice guys. However their attempt to fix the leaks was not successful as the leak in the Guest room started to leak the next day again, My office where i do my work and spend most of my time is a complete mess the floor boards have been pulled up with a big hole now in the floor where you can see the water ****ing out of the connection causing the tiles to become loose.
Every time we call OUTsurance they keep saying they are waiting on the report, i have kept all the reference numbers. i pay the insurance every month with no problem but now that i ant work to my full potential as i don't have a office to work in so now i can only get out half off the work so now income may be effected but i must still pay insurance because if i faulter then they will have a problem to process claims in the future or even now. OUTsurance is a bully Not SatisfiedReport review
Every time we call OUTsurance they keep saying they are waiting on the report, i have kept all the reference numbers. i pay the insurance every month with no problem but now that i ant work to my full potential as i don't have a office to work in so now i can only get out half off the work so now income may be effected but i must still pay insurance because if i faulter then they will have a problem to process claims in the future or even now. OUTsurance is a bully Not SatisfiedReport review
Outsurance's reply:04 Aug 2023, 14:19Good day Ashley,
We acknowledge receipt of your review. Concerned with your claims experience. We have escalated the matter to a claims manager.We do apologise for the poor claims experience.Regards,The OUTsurance TeamPrivate Reply
We acknowledge receipt of your review. Concerned with your claims experience. We have escalated the matter to a claims manager.We do apologise for the poor claims experience.Regards,The OUTsurance TeamPrivate Reply
Outsurance's reply:15 Aug 2023, 13:22Good day Ashley,
It's shocking to hear about your claims experience.
Further to our private response, we can confirm that Michael our claims manager contacted you to address your concerns regarding your claim. Michael went through the claim in detail with you and he discussed the recourse with you. We will remain in contact with you up until the matter has been finalised.
You have our sincere apologies for the poor claims experience.
Regards,
The OUTsurance Team.
It's shocking to hear about your claims experience.
Further to our private response, we can confirm that Michael our claims manager contacted you to address your concerns regarding your claim. Michael went through the claim in detail with you and he discussed the recourse with you. We will remain in contact with you up until the matter has been finalised.
You have our sincere apologies for the poor claims experience.
Regards,
The OUTsurance Team.
ALAshley L:16 Aug 2023, 08:02Hi No one has been in contact with me or my wife, do you have a reference Number and a recording of the call thanks Send to l*************** (i want it ), This is a joke another week going by and still nothing has happened. if there is no one here by Monday to start the repairs (all of them including the retiling ) I will have my own contractor out to do the repairs and OUTsurance will have to be liable for the costs. Take this as a final written warning i will start to seek legal advice from the 22/08/2023. i will not reply privately as people must see what goes on
Outsurance's reply:17 Aug 2023, 12:29Apologies, Michael was unable to reach you. It seems you have true caller that is blocking our calls. Michael has spoken to your wife Monique and he discussed the matter with her.
An email was also sent to Monique stating that a service provider has been appointed for a 2nd opinion.
Regards,
The OUTsurance Team
An email was also sent to Monique stating that a service provider has been appointed for a 2nd opinion.
Regards,
The OUTsurance Team
ALAshley L:21 Aug 2023, 08:26It is now another week gone by nothing has been done no-one has come out which means this is another whole week of stories. All you guys do is give is excuses. Outeniqua solar and plumbing is was supposed of come out on Thursday nothing then come on Friday wait the whole day for them they dont come. Why doesn't some guy from OUTsurance come, and not send a third party what do we pay for, you guys have no problem taking my money every month i have been a client of yours for about 15 years maybe even longer. Because now you just going to apologize again for the how many times now this is unreal. Now im at the point that a real OUTsurance Employer must come not a third party. it feels like all Outsurance is worried about is Marketing and not customer satisfaction. I am very upset now i cant even explain it any more.