Ouytsurance home great but their choice of plumbers not so much

Outsurance rep was fantastic, always following up. However on my home insurance geyser malfunction claim, OUTsurance was badly let down by the plumbers they use. First the rescue serviuce came last Friday, found valve faulty. Less than a year old, so valve was covered under warranty. But valve plumber couldnt come till Monday. The valve he fitted didnt work, and the geyser started leaking so badly my neighbour down the hill was flooded. Couldnt get him to come bacjk, so put in a new claim. This time new plumbers came, went and bought a valve, but they forgot to turn it on. So finally after repeated calls to the plumber, Tuesday they came out and fixed it.5 days no hot water