Outsutance sucks

A bit of background, I've been struggling for the last year work wise but have always made my outsurance payment. Since lockdown money became tighter. Outsutance were very accommodating and apparently understanding. In 2018 I had to pay outsutance back the outbonus that they paid me. So I was sent a bank account that I needed to pay the money into. I recently started earning again and the first thing I do is pay my premium into the account that I have saved as outsurance. Apparently they don't accept efts. So I contacted customer care, what a joke, and explained. Every consultant,3 of them, said the same thing "we do not accept efts we only do debit orders". Eventually I get hold of the managers email. SO I email the manager the proof of payment with account numbers and a brief explanation. Silence . 4 days later I ask for their supervisors contact details. I get a sms saying we tried contacting you call out contact center. One of the points I stressed is that I am on the road all the time so don't phone me. But really if someone emails you and you don't have the respect to email back in this day and age. Quite frankly after being a client for 10 years plus this is a zero star rating but not allowed to do that.