Outsurence only selling a dream none of it tangible

As a follow on, I spoke to outsurence on Glass Fit in Pinetown not committed to put in the glass today and stating a future date four days down the line. All they could do is write email to glass fit and had to coerce them to speak to service provider. One call was enough for them for a car supposed to be released the same day yet they had allocated this pathetic service provider (Glass Fit Pinetown). By the way throughout the day I had to takeover Outsurence role to keep calling GlasFit, who kept lying to me and finally fitted a glas at 16h00 for a car to be released same day, of which I can't drive the car until curing happened, so I didn't get my car today. This is really my last say on Outsurence I am definitely moving over to simple service provider who is not selling the dream they are selling and this is not first encounter on claim.