JN
Janine N

1 reviews | Active since Jan 2018

27 Nov 2021, 15:03

Outsurance...you don't ever get something out.

My hubby and I recently wanted to get a quote for a better or cheaper insurance and went the outsurance way seeing as they are promoting if you can't get it cheaper than with then they give you a R500 if you have been with the same insurance company for more than 3 years they give you R1500 if they cannot beat the price. We called and we are with King price at the moment but wanted to see if we could get it cheaper there. We could not they wanted comprehensive insurance for 2 cars R1200 and odd rand turns out we are getting it for less than a R1000 at King price for the same comprehensive insurance. When we asked about the money we supposed to get with the promotion as we were not going to pay more than we are now currently paying we were said it was fine and we won't take the insurance because it was more. The consultant politely said someone will call us back to get our details. To this day no one ever called us back and there was no R1500 as advertised. We fall for these things every day. Just wasn't expecting this from outsurance. Never the less our insurance is on his name Rave Pretorius and his number is ***

0
Replies (2)
OUTsurance
OUTsurance's reply01 Dec 2021, 14:11
Official
Good afternoon Janine,

Thank you for your feedback.

Further to our private reply of last week Casey has been in contact with you.

She informed you that you did not qualify for the promotion, as you accepted cover.

She offered an alternative but you were not available at that time and suggested an alternative time and date, to be called.

We will assist further once we speak to you.

Regards,
OUTsurance
JN
Janine N's update02 Dec 2021, 22:07
Reviewer Update
Utter nonsense....the cover was taken for Essentials and when my husband realised he wasn't getting road side assistance etc. He called in for comprehensive cover and the cover quoted was more that our cover for 2 cars that we are receiving at King price. I uploaded the documents after back and forth with the advisor appointed to our case. We were told some should get back to us to find out if we qualify for the R1500 but that hasn't happened yet. My husband was supposed to be contacted in 24 hours. What do you think happened....ding ding ding ding ding....correct answer....we heard nothing. It's been 3 days.