Outsurance's terrible service to a customer

Good day Hello Peter

I am with Outsurance as my vehicle insurer. I have had an incident with my vehicle, where I sent all the pictures of my incident through to them via their WhatsApp service, the same day as the incident took place. No accessor came through afterwards to check.

I took my vehicle through to the panel beaters they recommended. Top Car Kuruman "Finished" my vehicle, phoned me to come and collect it. When I arrived there, only half of the job has been finished. One of the men working at Top car Kuruman showed me a reply from the Outsurance Accessor via email, stating: “Please note I have already declined these adds as I did not check my mails.”

I have wrote them an unsatisfactory report of 30 pages stating photos, proof etc. which I can forward to Hello Peter if you'd like. I told them that I would like an reply by or on the 5th of November, by the way, the incident took place on the 7th of August.

This was the last email to outsurance:

Subject: Unsatisfactory Report Good day Gents Please find attached my Unsatisfactory Report for Claim ***. Since the 16th of October when I had my last discussion with Howard, I received NO feedback to my questions and no call from outsurance with regards to the unresolved claim. Regards Erich Olivier

This was the last email I received from Howard MPHOGO: Good day Mr Olivier Thank you for your email.I will contact the service provider and revert to you once I have received feedback. Regards

Still no reply of what I need or should do. The vehicle was damaged once. All of the pictures refers back to the incident, but now due to an Accessor, named Bryan Palmer, who does not come out and check the vehicle says that all of this has been part of a previous accident.

I am paying my monthly premium without issues, this was also my first claim ever. Why do I need insurance if all I want from them and also paying for is to fix the vehicle.

Can you please assist? I will forward the Unsatisfactory report to you where all the photos and proof are attached just for you to get a better understanding of what happened and my experience, as this above mentioned article I wrote is just a short brief.

I thank you in advance.

Kind regards Erich