Outsurance's TERRIBLE quotation process and EXPENSIVE services!

Outsurance - you lost a potential client because you haven't taught your Call Centre agents to LISTEN or take initiative - and your service is FAR too expensive! Forget about all the 'perks' you offer - they won't make up for the additional annual costs!

I requested a quotation from Outsurance (along with other insurance companies) to compare prices, as I usually do on an annual basis. I was not given the option to be contacted by email when I submitted the form via their website, and I received a phone call about an hour later. The Call Centre Salesperson clearly only wanted to make a sale - and was not concerned about my needs!

It was clear that he read from a script - and wasn't going to veer from it, and insisted I listen to it all (even about how he was going to provide the best premium offer for my 'beautiful' house or 'beautiful' contents - which he's never seen!)

I explained that I KNOW what I'm looking for and just want a response on the premium costs. I was taken through MANY repetitive questions - for both building and contents, and when I told him I'd already responded to many of them when I responded to the building questions, he was clearly out of his depth - as he was most likely not really listening to me, other than to complete a form on his side.

Also - it was clearly a sales pitch - as I was asked at least 4 times from which bank account I'd be paying and when I wanted to start (even before he'd given me the premiums!) in-between his questions - and before he'd even given me a quotation!

After an HOUR of questions, I realised that both quotations were more expensive than what I currently pay - the contents quotation being MORE than DOUBLE what I'm currently paying.

When I asked for an email address to send information on what my insurance needs are, he told me that Outsurance only does quotations via phone, as it's recorded (are emails not able to saved at Outsurance???). Who has time to spend HOURS on the phone for a quotation??? (We hadn't even gone through the other premiums I wanted clarity on yet!

When I told him that I did not have any more time to spend talking on the phone, and that he should send me his email address, he responded he'd call back the next day - this after I had told him repeatedly that I would call back after reviewing the different quotations I would receive IF I WANTED to take the Outsurance quotation further. I told him specifically NOT to call me.

Lo, and behold!!! He called back today!!!

This is the WORST service I've had from a service provider in YEARS!