Outsurance's mistake put me in serious legal trouble!

I have been through a total nightmare with over an insurance claim that was submitted and never attended to for over a year! I am writing to you in regards to claim **********18, please see correspondence below. This has been a totally shocking and unbelievable story!

Last week, the Sheriff's came to my residence trying to detach my property and assets over an execution order, that was created due to the major errors on Outsurances claims and legal department! This by over an incident that happened last year. I spoke in-depth with the Outsurance agent last year on August 20th, 2018, and submitted all the paperwork and documents necessary to move the claim forward and be settled. I was assured all was in order even have confirmation emails to this effect! I can not fathom or understand how a company totally ignore a claim for over a year and let their client be hit with legal actions on their clock?

I have been subjected to judgment and the risk of having assets detached due to Outsurance's mismanagement of my claim.

This is not the type of service I want from my insurance provider and feel it is totally unacceptable! I think I am going to start looking at other insurance companies and consider if there may be a better option.

I think Outsurance should try and make this situation and try to retain me as a client as my credit profile and dignity have been jeopardized. I have been a loyal customer to Outsurance but after this situation, I am seriously considering the other providers as this is totally unacceptable! I hope no one else ever has be subject to such neglect and terrible service!