JB
Jan B
1 reviews | Active since Jun 2014
27 Jun 2022, 11:37
Outsurance's MASSIVE annual re-rates.
I have been a client of OUTsurance for more than 20 years. No vehicle claims for more than 10 years. Yet every year I have to call and argue against a 13-16% annual increase, whilst my vehicles' value decrease with the same quantum annually.
Outsurance will lure you in with a low premium, incentivise you to never claim with a small outbunus, and absolutely HAMMER you with annual increases, which you have to fight tooth and nail to achieve a fair, infation-related increase. That whilst competitors lower your premius along with your vehicle's value.
It is time to move my loyalty elsewhere.
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OUTsurance's replyOfficial
29 Jun 2022, 07:59Hello Jan B
We fully understand your unhappiness about the annual rerate increase.
You are correct that vehicle values decrease as they get older. In the event of a write off or theft of the car the retail value is then applicable. However most accidents require a repair and not a write off. Part and paint prices as well as labour rates increase annually. Due to these increases, there is usually an annual increase in premium.
Our client care manager contacted you and discussed the outcome of your revised premium. Thank you for your understanding as well as your loyal support all these years.
Regards
OUTsurance
We fully understand your unhappiness about the annual rerate increase.
You are correct that vehicle values decrease as they get older. In the event of a write off or theft of the car the retail value is then applicable. However most accidents require a repair and not a write off. Part and paint prices as well as labour rates increase annually. Due to these increases, there is usually an annual increase in premium.
Our client care manager contacted you and discussed the outcome of your revised premium. Thank you for your understanding as well as your loyal support all these years.
Regards
OUTsurance
OUTsurance's reply29 Jun 2022, 07:59
Official
Hello Jan B
We fully understand your unhappiness about the annual rerate increase.
You are correct that vehicle values decrease as they get older. In the event of a write off or theft of the car the retail value is then applicable. However most accidents require a repair and not a write off. Part and paint prices as well as labour rates increase annually. Due to these increases, there is usually an annual increase in premium.
Our client care manager contacted you and discussed the outcome of your revised premium. Thank you for your understanding as well as your loyal support all these years.
Regards
OUTsurance
We fully understand your unhappiness about the annual rerate increase.
You are correct that vehicle values decrease as they get older. In the event of a write off or theft of the car the retail value is then applicable. However most accidents require a repair and not a write off. Part and paint prices as well as labour rates increase annually. Due to these increases, there is usually an annual increase in premium.
Our client care manager contacted you and discussed the outcome of your revised premium. Thank you for your understanding as well as your loyal support all these years.
Regards
OUTsurance