JM
Johannes M
1 reviews | Active since Feb 2021
03 Feb 2021, 14:47
Outsurance's budget for repudiating claims per month.
An Outsurance client collided with my vehicle on the 6th of Nov 2020. They were clearly at fault and lodged a 3rd party claim with Outsurance. It took them until the 19th of Nov to make contact with me and after 2 more e mails decided not to talk to me anymore and it seems repudiate my claim. You cant phone them and work on mail with no success. So it is true then. They do have a budget on how many claims they must repudiate per month. The worst insurer in SA and then they go to press with their wonderful stats. How about they tell us about the amount of people who's claims was repudiated to make their budget and fill their pockets and those of their shareholders.
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OUTsurance's replyOfficial
04 Feb 2021, 12:34Hello Johannes
Your feedback is most concerning.
Thank you for the claim number. We notice a 3rd party claim was not submitted at all. We also confirm we have no budget for settling claims. We will always settle valid claims,
Our liability claims manager has been trying to reach you after having received your complaint and finally proceeded by sending you a sms, requesting an opportunity to discuss the 3rd party claim with you, which we naturally want to finalise for you.
Regards
OUTsurance
Your feedback is most concerning.
Thank you for the claim number. We notice a 3rd party claim was not submitted at all. We also confirm we have no budget for settling claims. We will always settle valid claims,
Our liability claims manager has been trying to reach you after having received your complaint and finally proceeded by sending you a sms, requesting an opportunity to discuss the 3rd party claim with you, which we naturally want to finalise for you.
Regards
OUTsurance
OUTsurance's reply04 Feb 2021, 12:34
Official
Hello Johannes
Your feedback is most concerning.
Thank you for the claim number. We notice a 3rd party claim was not submitted at all. We also confirm we have no budget for settling claims. We will always settle valid claims,
Our liability claims manager has been trying to reach you after having received your complaint and finally proceeded by sending you a sms, requesting an opportunity to discuss the 3rd party claim with you, which we naturally want to finalise for you.
Regards
OUTsurance
Your feedback is most concerning.
Thank you for the claim number. We notice a 3rd party claim was not submitted at all. We also confirm we have no budget for settling claims. We will always settle valid claims,
Our liability claims manager has been trying to reach you after having received your complaint and finally proceeded by sending you a sms, requesting an opportunity to discuss the 3rd party claim with you, which we naturally want to finalise for you.
Regards
OUTsurance