Outsurance - Your good name is getting dragged through the mud

Outsurance please help I tried your service you offer to renew car licences through IOX - biggest mistake ever - i paid for licences on the 8th September and I am still waiting for them. I have so far sent over 8 emails and made 3 calls today. Each time I am told they have not been received. I have spoken to a specific consultant (i will provide her name if you need) on the 28th that the one licence was received and booked for courier - today is the 30th and same still not here. I have phoned three times today already trying to follow up and they keep saying they will call me back. I phoned again and i am now told this particular consultant is not in the office and they will follow up on Monday. Surely this cannot be acceptable - when signing up you are promised a 10 day turn around time - it is now 21 days.

Please can you help - this company is pulling your name down.