1 reviews | Active since Nov 2016
Outsurance - You will always get NOTHING out
There was an attempt to ***** my gate motor last night - they managed to strip it and bend the shaft in the process. As a result I cannot open the gate on manual and the gate does not have fittings to lock it even if I could get it open - so I logged a claim. So sorry cant help me because your "providers" dont work on a Saturday. I am not allowed to get a non approved provider to come and fix it. I can get a non approved provider to modify the gate, at my expense so that it can lock and open, but they must not replace anything until the assessor comes out and then the claim approval process will start... *** - "you always get something out" - yes you get **** and heartache out from outsurance - say goodbye to this client - I am moving all my insurance away from you on monday - bye bye
Thank you for raising your concerns with us.
On Saturday the 5th of June we did advise you that unfortunately we couldn't get hold of any available service providers in your area however we also advised you that you can make use of your own service provider to attend to the emergency repairs and that you can send us the relevant information such as invoices, photos etc. and we will process payment.
Subsequent to your review, Charlton our claims manager contacted you to address your concerns. Once you send through the relevant information as requested, we will process payment.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Thank you for raising your concerns with us.
On Saturday the 5th of June we did advise you that unfortunately we couldn't get hold of any available service providers in your area however we also advised you that you can make use of your own service provider to attend to the emergency repairs and that you can send us the relevant information such as invoices, photos etc. and we will process payment.
Subsequent to your review, Charlton our claims manager contacted you to address your concerns. Once you send through the relevant information as requested, we will process payment.
We do apologise for the inconvenience caused.
Regards,
OUTsurance