1 reviews | Active since Aug 2019
Outsurance... You got me OUT
Outsurance are quick to make promises that your premium will be lowered after 12 months, but when they need to back it, they fall short. I had my premium increased after 10 months of paying on time and not making any claims. When I called, they told me they could only match my old price. This is a distasteful tactic to make you think you are saving, but they are actually just manipulating you to not go elsewhere. I spoke to Mr. Thabo Magooa who, at first was helpful, but it turned sour real quick, when he tried to boast about how Outsurance have paid out the most claims(pretty easy if you have a large market share) and a bunch of other irrelevant achievements. He proceeded to encourage me to go elsewhere and get pricing, acting like I won't get anything better. Well thanks to you Thabo, I will now be heading over to MiWay Insurance where I will be saving a considerable amount of money per month.
What you described was obviously concerning and we immediately escalated the matter to a manager. We will never tolerate an advisor speaking to a client in this manner and we sincerely apologise for this.
Keo our client services manager contacted you to address your concerns and he informed you we will follow our internal procedures.
It is a pity we were not able to offer you a better premium.
Regards,
OUTsurance
What you described was obviously concerning and we immediately escalated the matter to a manager. We will never tolerate an advisor speaking to a client in this manner and we sincerely apologise for this.
Keo our client services manager contacted you to address your concerns and he informed you we will follow our internal procedures.
It is a pity we were not able to offer you a better premium.
Regards,
OUTsurance
