OUTSURANCE - YOU DON'T ALWAYS GET SOMETHING OUT

We made a claim with Outsurance for the theft of our Electrical cables and Water Pipes while the house was being fixed up. <br> <br> All information regarding the claim and request have been supp**** to the person (Who's name I will not mention at this moment) as per there request.<br> <br> I have been trying to phone the specific Claim manager from the 21 April 2015 to make sure they have all info needed to finalize this client. Up until today I can still not get hold of this person. <br> <br> On Thursday 30.04.2015 we have been told that the client was declined due to not sending info as requested, even thought this was send same day as the request came through.<br> <br> For some reason there is nobody at Outsurance that can assist me only this one person that is not answering my e-mails or taking my calls or even responding to all the messages I leave.<br> <br> Please can a claim manager come back to us for support on this claim.<br> <br> We took all possible messieurs to make sure the property is protected at all times and unfortunately we life in South Africa so anything can happen. <br> <br> Now the unexpected have happened to us and we do not even get support from the company that is supposed to be there for you. <br>