Outsurance.. you don't always get something out.

<p>After logging a claim for a burst geyser, Outsurance sent their service provider around to assess my claim. I was informed that the geyser had burst and was out of warranty. After making a phone call I was informed that the excess was R2380. After paying the excess the geyser was replaced. The following day I saw in the local newspaper that the same geyser is available for R1949. I called Sibusiso Thanjekwayo who explained that the agreement with the provider is R3000 for the geyser and R2000 for installation. I told him that I found this unacceptable as the geyser costs less than my excess.. He said it was their procedure and there is nothing that he can do. I asked him to get a manager to call me to resolve this. After another couple of phone calls and 2 E-Mails, I still cannot get a manager to talk to me. Not only was I ********** by their service provider but i also loose my R10 000 no claim bonus.</p> <p>Outsurance....where you always get **********.</p>