Outsurance - you could do better
Poor communication from Outsurance wrt a damaged bathroom floor. The damage was caused when a geyser burst and a contractor's ladder went through a floor board. A paper trail shows 4 consultants have contacted me & now no-one can tell me what the next step will be. No-one answers my emails (except to say that they are investigating & will get back to me)
I am dismayed to say the least, after 10 years with Outsurance ; I really need a company to have my back & give me feedback at all times when my query is ongoing.
Hello marilyn-wilford
The lack of feedback is not on! We are so sorry about the huge frustration you have experienced as a result.
Our claims manager contacted you and provided you with further feedback on arrangements made.
She will contact you again on Monday and provided you with her email address for you to contact her directly.
Regards
Dinky
Hello marilyn-wilford
The lack of feedback is not on! We are so sorry about the huge frustration you have experienced as a result.
Our claims manager contacted you and provided you with further feedback on arrangements made.
She will contact you again on Monday and provided you with her email address for you to contact her directly.
Regards
Dinky