OUTSURANCE YOU ARE SERIOUSLY USELESS

The number one Insurer in South Africa. What an absolute load of bull**** from OUTSURANCE. We have put a claim through for our roof, 3 weeks ago.

We had an Outsurance inspector come through to see what the problem was. An inspector by the name of Ernest came through and took some measurement and left.

On Monday the 13th of May a contactor by the name of Trademark Construction arrived at 09:00 am to start the job, upon taking down my ceiling boards the manager told his staff to stop working as there is a major problem with my trusses.

They left site at 10:30 am stating that they need to do a report for Outsurance on what they have noticed. ( This is obviously for a new quote due to the extensive damage )

Today is day 3 with no communication , from either Trademark Construction nor Outsurance as to what is happening, we have continuously phoned outsurance for an update as my house as no ceiling boards in them.

We are kept being told that someone from outsurance will contact us. To this date no one as contacted us. We have basically moved our entire lounge and kitchen into our main bedroom. Our house is absolutely freezing at night.

This is completely unacceptable , for the amount of money we pay. We pay for a service and yet we have received nothing. But so help us all if we miss a payment the world comes crushing down on you as to why payment was not made, Then Outsurance decide to work.

You guys are unbelievable, i would not recommend OUTSURANCE to anyone. Your slogan is completely incorrect '' YOU ALWAYS GET SOMETHING OUT '' ( Yeah my damn ceiling boards )

It should be " OUTSURANCE - "HOW CAN WE IGNORE YOU'' ( I would write some a lot worse, but this is not the time and place for that. )

I can guarantee that my roof will not be fixed before the weekend, which will leave us no other choice to take this matter further.

I expect a call from OUTSURANCE SENIOR MANAGER , Not a call agency.