LR
Lungile R
1 reviews | Active since Dec 2017
07 Oct 2020, 15:39
outsurance yama SIMBA
This company call me and told me about some stupid Save and switch campaigns that they were running. I told the agent I dont want to do the quote but he insisted and told me they'd pay if they can't beat my insurance. The Ts&Cs were not advised and not that ive sent my policy schedule I'm told I dont qualify for that R500 This company better remove my number from the system and never call me again. Save and switch yama SIMBA
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OUTsurance's replyOfficial
10 Oct 2020, 07:06Hello Lungile
Thank you for bringing the matter to our attention.
It is of course a pity we could not have offered you a saving, and concerning for learning you don't qualify for the payment after being told you would.
As with any campaign, Ts & Cs need to be met. Since our advisor did inform you you will qualify, it is only the right thing to make the payment to you.
We have been in contact with you and payment is being made to your account.
Thank you for accepting our apologies for the unfortunate service experience.
Regards
OUTsurance
Thank you for bringing the matter to our attention.
It is of course a pity we could not have offered you a saving, and concerning for learning you don't qualify for the payment after being told you would.
As with any campaign, Ts & Cs need to be met. Since our advisor did inform you you will qualify, it is only the right thing to make the payment to you.
We have been in contact with you and payment is being made to your account.
Thank you for accepting our apologies for the unfortunate service experience.
Regards
OUTsurance
OUTsurance's reply10 Oct 2020, 07:06
Official
Hello Lungile
Thank you for bringing the matter to our attention.
It is of course a pity we could not have offered you a saving, and concerning for learning you don't qualify for the payment after being told you would.
As with any campaign, Ts & Cs need to be met. Since our advisor did inform you you will qualify, it is only the right thing to make the payment to you.
We have been in contact with you and payment is being made to your account.
Thank you for accepting our apologies for the unfortunate service experience.
Regards
OUTsurance
Thank you for bringing the matter to our attention.
It is of course a pity we could not have offered you a saving, and concerning for learning you don't qualify for the payment after being told you would.
As with any campaign, Ts & Cs need to be met. Since our advisor did inform you you will qualify, it is only the right thing to make the payment to you.
We have been in contact with you and payment is being made to your account.
Thank you for accepting our apologies for the unfortunate service experience.
Regards
OUTsurance