JP
Jessebelle P

1 reviews | Active since Jan 2014

02 Sept 2025, 17:01

Outsurance wrong adverti*****t

On 2025.09.01 OutSurance called me regarding a quotation. After the quote given to me telephonically, I requested the lady to email me the quote and in the same sentance told her that they could not beat momentums current premium that i have with them. She asked me with how much, i gave her the amount. And then after i told her she wanted to change the quote. But i told her that in the first place they did not beat the price and we ended the call. Then much later the afternoon my quote number came throught with the survey. But there was no quote attached. Another guy called me today 2/9/2025 and when i told him what happened he wanted to give me a cheaper price after i told him the original qoute given. He asked me for the quote number. When i gave it to him he said but it is the cheaper amount which tells me that the lady changed the quote after i told her that they could not beat the price. The guy also said he has the authorization to give me discount on the original quote should it be needed. I am utterly discusted with outsurance for the false adverti*****t for they dont state in the adverti*****t that the first quote is non valid if they cant beat the price on the first time. They just say that its cash back if they cant beat your pirce.

0
Replies (3)
OUTsurance
OUTsurance's reply03 Sept 2025, 08:25
Official
Good day Jessebelle,

Certainly no false advertising, we have paid out millions in the R500 / R1500 quote promotion.

As with any promotion, Ts and Cs apply - r500_ts_cs.pdf. Our quote promotion team will be in touch.

We do apologise for the disappointment.

Regards,
The OUTsurance Team



Best regards,

JP
Jessebelle P's update06 Sept 2025, 11:28
Reviewer Update
Outsurance Promotion department responded back and reolved our issue. They paid out the R1500 after reviewing the quotes. Thank you Promotion Department for gtting back to us and assisting. Sad that outsurance could not beat our momentum premium. But thank you for trying at least. Much appreciated.
OUTsurance
OUTsurance's reply08 Sept 2025, 11:13
Official
Good day Jessebelle,

Thanks for the update. We are pleased to hear you were paid the R1500.

It's a pity we couldn't offer you a saving.

Regards,
The OUTsurance Team

Best regards,