MM
Mpho M
1 reviews | Active since Dec 2017
28 Feb 2022, 09:59
Outsurance would not give me the recordings or paper work to show my Father was aware of his life cover cancellation
Hi I would to report I'm not a happy customer I have been asking Outsurance for my Father's recordings and paper work to show that he was aware that he doesn't have life cover with them any more but I have been told that I would get them for the passed month and still no call recordings or paper work my family would like to see those calls to confirm that he knowledge of the cancellation
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OUTsurance's replyOfficial
08 Mar 2022, 12:16Good day Mpho,
After responding privately to your review, we escalated the matter to Nikita our client services manager.
Nikita has been unsuccessful in her attempts to contact you. We can confirm that the call recording was sent.
Please email Nikita on the email address provided, she will in turn call you to address your concerns.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
After responding privately to your review, we escalated the matter to Nikita our client services manager.
Nikita has been unsuccessful in her attempts to contact you. We can confirm that the call recording was sent.
Please email Nikita on the email address provided, she will in turn call you to address your concerns.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply08 Mar 2022, 12:16
Official
Good day Mpho,
After responding privately to your review, we escalated the matter to Nikita our client services manager.
Nikita has been unsuccessful in her attempts to contact you. We can confirm that the call recording was sent.
Please email Nikita on the email address provided, she will in turn call you to address your concerns.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
After responding privately to your review, we escalated the matter to Nikita our client services manager.
Nikita has been unsuccessful in her attempts to contact you. We can confirm that the call recording was sent.
Please email Nikita on the email address provided, she will in turn call you to address your concerns.
We do apologise for the inconvenience caused.
Regards,
OUTsurance