Outsurance Worst Service Ever!

I am writing this review because i am actually very frustrated with the with the service received from Outsurance for my car insurance. I took up policy end of April 2018 and was assisted by an agent called Nomfundo. The monthly premium quoted when i took up policy is actually different from the one they have been debitting from my account. I have tried to follow up matter even went to as far a lodging a formal complaint but nothing has worked. Everytime when we spoke they would promise me a Manager would contact me and that has happened over 3 times where everytime i had to make follow up as they did not call as per the agreed turn around times. Their Customer Care Dept is very useless and i ended up cancelling my policy with them. I am currently serving 30 days notice and will ne moving to Discover effective 19/8/2018. This is the worst service i have ever received and i have constantly asked for a call recording of the time when policy was taken up to prove that premium quoted was different from the one being debited. To date they have failed to do that