Outsurance - Worst Service

I am a client for 13 years at Outsurance. I have multiple vehicles and guesthouses insured from them. But I had a very bad experience with consulting Mpho Baloyi (Business manager) on a new quote for a vehicle my wife bought. She was shouting and kept on interrupting me. While I was trying to explain to her that the sales consultant gave me a high quotation. She just kept going and then I just told her that this conversation is on tape and is being recorded. Then she was in silent mode for a while. These guys have just no respect for the customer. I just don't get that. After all, it's us paying the monthly installments. And even more. Without us, she won't have a job there. Then I called the call center and Judith picked up. I started speaking in Afrikaans. Then she said sorry but I only speak English,then she put the phone down.

Another bad thing that happened to me. I claimed a geyser that burst in November at one of my guesthouses.They did pay it out. But 2 weeks after they send a company from a different town (50km away) to come and inspect if I did fit a new geyser or not. That after I send them fotos of the burst geyser and where the new one was fitted. With all the invoice they need.

It felt like they telling me I'm a *****. After I paid like over R500 000 into outsurance bank account over the last 13 years. With only 4 small claims.

No, I will never suggest Outsurance to anyone again.