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DUANE M

1 reviews | Active since Dec 2023

05 Dec 2023, 16:40

OUTSURANCE WORST INSURER IN THE COUNTRY

MY VEHICLE WAS IN A ACCIDENT IN OCTOBER 2023 IT GOT TOWED TO FRONTROW AUTO BODY IN CRESTA, AFTER THE ASSESMENT WAS DONE TWICE THEY FINALLY AGREED APON A AMOUNT AND REPAIRS WAS GIVEN GO AHEAD WHEN I FETCHED MY VEHICLE AND PAID THE EXCESS THERE WAS ALOT OF RED TAPE AND STORIES AS I DROVE HOME I NOTICED NOISES COMING FROM THE TRANSMISSION THAT WASNT THERE BEFORE NEEDLES TO SAY AFTER 40 PLUS MAILS AND CALLS MY VEHICLE IS STILL NOT REPAIRED ACCORDING TO MANUFACTURE SPECS PARTS THAT WAS QOUTED FOR AND NOT REPLACED, OVERSPRAY ALL OVER THE VEHICLE , PARTS MISSING, PARTS NOT TIGHTENED PROPERLY OR AT ALL IN MY OPINION OUTSURANCE IS THE WORST INSURER IN THE COUNTRY AND NOT STANDING BY THEIR WORD THEY LEFT ME HANGING TO REPAIR MY VEHICLE BY MYSELF AND FRONT ROW AUTOBODY THE WORST PANELBEATERS BY A COUNTRY MILE

0
Replies (2)
OUTsurance
OUTsurance's reply06 Dec 2023, 13:36
Official
Good day Duane,

Thank you for your review.

Ntlhari and Tebogo, our claims managers, discussed the claim in detail with you. As per our service provider, the work was checked and signed off and photos were provided indicating that the repair work was completed satisfactorily. We did advise you that in order for us to look into the workmanship issues, we would need to assess your vehicle, however you didn't agree with our suggestion. We are more than happy to reassess your vehicle. Please email Tebogo on the email address provided, and he will make the necessary arrangements. 

We do apologise for your experience.

Regards,
The OUTsurance Team


DM
DUANE M's update06 Dec 2023, 14:23
Reviewer Update
WOW I CANT BELIEVE I GOT SUCH A QUICK REPLY FROM OUTSURANCE WITHIN A DAY ON HELLOPETER BUT YOU CANT GIVE ME A ANSWER OTHERWISE. I TOLD YOU MAYBE A 100 TIMES ALREADY IF YOUR SERVICE PROVIDER FRONT ROW AUTOBODY IN CRESTA REPAIRED THE VEVICLE PROPER THE FIRST TIME I WOULDNT HAVE TO DO IT MYSELF AFTERWORDS BUT IT DOESNT MATTER NOW I CANCELLED MY INSURANCE FROM YOU I CANT DEAL WITH NON SERVICE DELIVERY COMPANIES ANYMORE , THE WAY YOU HANDLED MY CLAIM , MY VEHICLE AND MYSELF IS THE WORST I HAVE DELT WITH IN MY WHOLE LIFE . SO PLEASE I DONT WANT TO HEAR YOUR SORRY EXCUSES ANYMORE IF YOU DONT OFFER TO FIX MY CAR PROPERLY OR PAY ME OUT FOR THE DAMAGES STILL ON MY VEHICLE THEN IM NOT INTERESTED IN YOUR SOPPY STORIES AND LAME EXCUSES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!