OUTsurance: Worst Insurance Company

I app**** for building insurance with OUTsurance last year 06 February 2024 (assisted by Florence Morudu) while awaiting lodgement, transfer and registration of the property. 23 May 2024 OUTsurance started debiting my account while the property had not yet registered in my company name. Property registered 18 October 2024 and OUTsurance debited my account twice in October. When I engaged Murendeni Sadiki she advised that I forward bank statement "so they can see a way forward". I sent the bank statement but never heard from them again. 30 October, I called again and was advised to send proof of the property registration date, which I did to '***' but no one came back to me. In November I decided to reverse the debit order to get their attention and OUTsurance responded by cancelling my insurance. 22 Jan 2025, I sent another follow-up email, Nobukhosi Zwane requested that I forward my ID or policy number, which I did but never heard from them again. I am still waiting for the refund of the money OUTsurance debited from my account before the house registered.

LET SOUTH AFRICANS BE CAREFULL OF THIS NONSENSICAL INSURANCE COMPANY. STAY AWAY FROM IT. AVOID IT AT ALL COST!!!!!