WF
Willem F
1 reviews | Active since Oct 2020
23 May 2022, 17:46
Outsurance worst experience i had with any insurance company.
I registered a claim for some damages on my vehicle in Feb 2022, it was easy to get a claim number. But it is now 3 months later i still dont have my vehicle back (my vehicle was drivable before i took it in, now everytime i call to follow up there is a different part on back order, cant be trusted). Dont use outsurance for vehicle insurance, they expect premiums to be paid on time, but have no urgency to help you once you need there help. Horrible to deal with, everytime you have to deal with different consultant that does not understand why you are angry and frustrated, and you have to go through everything from the start.
I will cancel my policy asap, even got the company i work for to change insurers.
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Replies (1)OUTsurance's replyOfficial
27 May 2022, 10:44Good day Willem,
We were concerned to read about your overall poor experience. After responding privately to your review, we escalated the matter for urgent attention.
Lebo our client liaison manager contacted you to address your concerns regarding the delay and he discussed the way forward with you. Lebo will remain in contact with you up until you have collected your vehicle.
We do apologise for the delay in service.
Regards,
OUTsurance
We were concerned to read about your overall poor experience. After responding privately to your review, we escalated the matter for urgent attention.
Lebo our client liaison manager contacted you to address your concerns regarding the delay and he discussed the way forward with you. Lebo will remain in contact with you up until you have collected your vehicle.
We do apologise for the delay in service.
Regards,
OUTsurance
OUTsurance's reply27 May 2022, 10:44
Official
Good day Willem,
We were concerned to read about your overall poor experience. After responding privately to your review, we escalated the matter for urgent attention.
Lebo our client liaison manager contacted you to address your concerns regarding the delay and he discussed the way forward with you. Lebo will remain in contact with you up until you have collected your vehicle.
We do apologise for the delay in service.
Regards,
OUTsurance
We were concerned to read about your overall poor experience. After responding privately to your review, we escalated the matter for urgent attention.
Lebo our client liaison manager contacted you to address your concerns regarding the delay and he discussed the way forward with you. Lebo will remain in contact with you up until you have collected your vehicle.
We do apologise for the delay in service.
Regards,
OUTsurance
