Outsurance worst customer service ever
Bad customer service and outsurance go hand in hand. Still waiting for my deposit for my car hire. Bye bye outsurance hello king price!
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OUTsurance's replyOfficial
04 Feb 2022, 14:53Hello Ruqiyah A
We appreciate you bringing the matter to our attention, affording us the opportunity to investigate the reason for the delay in refunding your fuel deposit.
Our claims manager contacted you with feedback. It was confirmed the car rental company deducted 3 days' rental fees from your account in error. We are refunding the amount to your account and will recover from the service provider.
Thank you for accepting our apologies for the inconvenience and frustration.
Regards
OUTsurance
We appreciate you bringing the matter to our attention, affording us the opportunity to investigate the reason for the delay in refunding your fuel deposit.
Our claims manager contacted you with feedback. It was confirmed the car rental company deducted 3 days' rental fees from your account in error. We are refunding the amount to your account and will recover from the service provider.
Thank you for accepting our apologies for the inconvenience and frustration.
Regards
OUTsurance
OUTsurance's reply04 Feb 2022, 14:53
Official
Hello Ruqiyah A
We appreciate you bringing the matter to our attention, affording us the opportunity to investigate the reason for the delay in refunding your fuel deposit.
Our claims manager contacted you with feedback. It was confirmed the car rental company deducted 3 days' rental fees from your account in error. We are refunding the amount to your account and will recover from the service provider.
Thank you for accepting our apologies for the inconvenience and frustration.
Regards
OUTsurance
We appreciate you bringing the matter to our attention, affording us the opportunity to investigate the reason for the delay in refunding your fuel deposit.
Our claims manager contacted you with feedback. It was confirmed the car rental company deducted 3 days' rental fees from your account in error. We are refunding the amount to your account and will recover from the service provider.
Thank you for accepting our apologies for the inconvenience and frustration.
Regards
OUTsurance
's updateReviewer Update
04 Feb 2022, 15:09Getting a R980 something refund from my R1500 deposit a real *******. Don't make me laugh, not only was the refund the problem the overall service I received from outsurance was pathetic. Having to run after you guys to get feedback on the progress of my claim and being on the phone all day being promised a call back from someone who wasn't even working wow! I will never ever go back to outsurance ever again. Take a look at all the previous clients having similar or the same problems as me just makes me feel even better for leaving outsurance for good.
's update04 Feb 2022, 15:09
Reviewer Update
Getting a R980 something refund from my R1500 deposit a real *******. Don't make me laugh, not only was the refund the problem the overall service I received from outsurance was pathetic. Having to run after you guys to get feedback on the progress of my claim and being on the phone all day being promised a call back from someone who wasn't even working wow! I will never ever go back to outsurance ever again. Take a look at all the previous clients having similar or the same problems as me just makes me feel even better for leaving outsurance for good.