Outsurance worst
I had a windscreen replacement and the windscreen is not what was confirmed telephonic. When I phoned Otsurance the lady told methey are allow to replace with what they think and do not need to discuss it with the client. But the client did asked and the reply was satisfactory, and now Outsurance turn a deaf ear. My Audi still have a warranty plan.
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Replies (3)0
Replies (3)
OUTsurance's replyOfficial
04 Dec 2023, 15:28Hello Dalene
Thank you for your feedback, although very concerning and disappointing to read about your claims experience!
Our claims manager will contact you.
We are very sorry to see our service let you down.
Regards
The OUTsurance Team
Thank you for your feedback, although very concerning and disappointing to read about your claims experience!
Our claims manager will contact you.
We are very sorry to see our service let you down.
Regards
The OUTsurance Team
Best regards,
OUTsurance's reply04 Dec 2023, 15:28
Official
Hello Dalene
Thank you for your feedback, although very concerning and disappointing to read about your claims experience!
Our claims manager will contact you.
We are very sorry to see our service let you down.
Regards
The OUTsurance Team
Thank you for your feedback, although very concerning and disappointing to read about your claims experience!
Our claims manager will contact you.
We are very sorry to see our service let you down.
Regards
The OUTsurance Team
Best regards,
's updateReviewer Update
04 Dec 2023, 19:30Kind lady followed up and Outsurance will replace the windscreen with a agent fitted windscreen. She might have saved the day
's update04 Dec 2023, 19:30
Reviewer Update
Kind lady followed up and Outsurance will replace the windscreen with a agent fitted windscreen. She might have saved the day
OUTsurance's replyOfficial
05 Dec 2023, 06:53Hello Dalene
Following our private reply and your further response, we again wish to apologise for the frustration which could have been avoided from the onset.
Our claims manager resolved the matter for you and we thank you for accepting our apologies.
Regards
The OUTsurance Team
Following our private reply and your further response, we again wish to apologise for the frustration which could have been avoided from the onset.
Our claims manager resolved the matter for you and we thank you for accepting our apologies.
Regards
The OUTsurance Team
Best regards,
OUTsurance's reply05 Dec 2023, 06:53
Official
Hello Dalene
Following our private reply and your further response, we again wish to apologise for the frustration which could have been avoided from the onset.
Our claims manager resolved the matter for you and we thank you for accepting our apologies.
Regards
The OUTsurance Team
Following our private reply and your further response, we again wish to apologise for the frustration which could have been avoided from the onset.
Our claims manager resolved the matter for you and we thank you for accepting our apologies.
Regards
The OUTsurance Team
Best regards,