LA
Lemise A
1 reviews | Active since Jun 2022
07 Feb 2024, 12:40
Outsurance worse service
They don't deliver the service you sign up for and upon signing up they leave cover for certain things out of the policy after you have agreed upon it telephonically We were stuck on a farm road for more than 12hours with no security very bad service Please make sure you get what you asked for. They assured me my goods in transit was covered only to find out after submitting a claim that it was not I would not recommend them to anyone
Helpful (0)
Replies (2)0
Replies (2)LA
Lemise A's updateReviewer Update
07 Feb 2024, 15:14I placed my trust business and reputation on you....we ask for best cover for our business when we take out insurance but it looks like it's just a sale or a commission for someone where our livelihood depends on it
LA
Lemise A's update07 Feb 2024, 15:14
Reviewer Update
I placed my trust business and reputation on you....we ask for best cover for our business when we take out insurance but it looks like it's just a sale or a commission for someone where our livelihood depends on it
OUTsurance's replyOfficial
15 Feb 2024, 11:35Good day Lemise,
Further to our private response, we can confirm that Valerie, our claims manager, contacted you to get the matter resolved.
Valerie discussed the claim in detail with you. We listened to the sales calls and can confirm this was an error on our side. Valerie has discussed the recourse with you.
Thank you for accepting our sincere apologies.
Regards,
The OUTsurance Team
Further to our private response, we can confirm that Valerie, our claims manager, contacted you to get the matter resolved.
Valerie discussed the claim in detail with you. We listened to the sales calls and can confirm this was an error on our side. Valerie has discussed the recourse with you.
Thank you for accepting our sincere apologies.
Regards,
The OUTsurance Team
OUTsurance's reply15 Feb 2024, 11:35
Official
Good day Lemise,
Further to our private response, we can confirm that Valerie, our claims manager, contacted you to get the matter resolved.
Valerie discussed the claim in detail with you. We listened to the sales calls and can confirm this was an error on our side. Valerie has discussed the recourse with you.
Thank you for accepting our sincere apologies.
Regards,
The OUTsurance Team
Further to our private response, we can confirm that Valerie, our claims manager, contacted you to get the matter resolved.
Valerie discussed the claim in detail with you. We listened to the sales calls and can confirm this was an error on our side. Valerie has discussed the recourse with you.
Thank you for accepting our sincere apologies.
Regards,
The OUTsurance Team