OUTSURANCE WORSE COMPANY I HAVE EVER COME ACROSS !!!

I would never recommend this insurance company to anyone ,I was told they are the best out there ,And they are only the best to take there clients money and not help and put there customers needs first ,My vehicle was in an accident in the 1st week in November 2023 , Outsurance gave me a courtesy Vehicle for a month or less only for it to be taken away and left us with no means of transportation , We had to get the car to them or they were going to bill us R450 extra per day !! we took it in a day late as we had needed it an extra day due to an emergency and they still billed us for the extra day !! the panel shop the car is at was recommended by Outsurance , Through out this journey they never called me with feedback until i contacted them , Then panel shop gives vague feedback and till date i am still left without a vehicle, i was told my car can be collected on the 02/02/2024 ,I made arrangements to fetch only to go there and the car still had major issues ,Which they told me it goes through QC before client fetches not sure who QC Is but they need training as i did a better job . I got a call on Monday and and from then no feedback , paying for something I don't have and my premium was increased right after the accident ,Outsurance does not put they clients needs first and they are just a **** waiting to take from innocent people without assisting them ,This has been the worse experience for months which could have been smooth and easy if they could atleast see it from the clients POV ,I have a 1 year old and travelling is such a nightmare .. I Uber to work everyday . OUTSURANCE NEEDS TO DO BETTER and not be a ******* !!!!!! no compassion makes you guys no better !!