Outsurance won't pay my claim out.

I am quite disappointed with Outsurance.

My car was damaged in a hailstorm and I processed my claim in November 2023. Fast forward mid January 2024 my car is still not fixed yet as the appointed service provider does not have capacity. So I request a change in service provider which was granted. Now fast forward to mid March 2024, the new service provider has not fixed my car as they also do not have capacity.

I then called Outsurance and requested that they rather pay me out based on the quote they were going to pay anyway and they declined. I asked them why, and all they tell me is "we don't do that anymore".

Now tell me why do I have to wait indefinitely to have my car fixed, as all their service providers clearly don't have capacity? Very disappointed and I will be switching insurance at the end of this ordeal.