RD
Roslyn D

1 reviews | Active since Mar 2019

20 Jan 2020, 11:38

OUTSURANCE WONT GIVE YOU MONEY, ITS A ****...

A very friendly lady called me on Saturday morning to discuss there new promotion with me and go through all my details re: giving me a the change to get outsurance to beat my current instalment form MiWAY. After about 45mins of my time the lady said the monthly premium would be R600.00 My current insurance with Miway is R 417.53 then the excitement to help me better my premiums was not so friendly and then I was asked if I had claimed off my insurance in the past 3 years and I said no the promise to give me R800.00 suddenly went to a I WILL EMAIL YOU DOCUMENTS TO COMPLETE TO SEE IF YOU QUAILIFY FOR THE R800.00 I have not received a email and no questions on banking details. so this is all **** and a waste of time think about it no one just gives willingly R800.00 away with out gaining something There are a lot of people out there battling and to promise money willingly then not following through is uncalled for..

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Replies (6)
OUTsurance
OUTsurance's reply20 Jan 2020, 12:36
Official
Good day Roslyn,

Thank you for notifying us. It is worrying to see that you did not receive the email link. 

We notice the email address provided at quote stage versus the email address you provided on Hello Peter differ. We have requested our quote promotion team to contact you and guide you through the process.

We do apologise for the inconvenience caused.

Regards,
OUTsurance
OUTsurance
OUTsurance's reply20 Jan 2020, 14:09
Official
Good day Roslyn,

Refilwe from our quote promotion team has been unsuccessful in her attempts to call you. She has subsequently sent you an email ( Same as the 1 used on HP ). Once you respond Refilwe will guide you through the process.

Regards,
OUTsurance


RD
Roslyn D's update07 Feb 2020, 07:56
Reviewer Update
STILL HAVE NO EMAIL
OUTsurance
OUTsurance's reply07 Feb 2020, 13:25
Official
Good day Roslyn,

We can confirm that Refilwe has sent you 2 emails. You may want to check your spam or junk email folder. Hello Peter blocks all email address as well as contact numbers displayed publicly so please refer to the private message we have sent to you regarding the email Refilwe sent to you.

Regards,
OUTsurance
 


RD
Roslyn D's update07 Feb 2020, 15:17
Reviewer Update
Would like to say a big thank you for Rafilwe Makgamatha for her kind help to resolve the issue as there was a communication error concerning my email address. thank you again
OUTsurance
OUTsurance's reply07 Feb 2020, 15:48
Official
We are very pleased to hear that! Thanks for letting us know.

Regards,
OUTsurance