WJ
William J

1 reviews | Active since Sept 2016

28 Sept 2016, 11:08

OUTsurance Will Question Your Integrity….

<p>OUTsurance Will Question Your Integrity even before you sign up with them!!!!</p> <p> </p> <p>I received a call from Ethan explaining how they want to pass savings on to me and how they want to quote me and save me money etc…. This was a normal telesales call from OUTsurance, those we all know so well. I initially didn’t want to go through this process and after some convincing, I gave in and agreed to proceed. Ethan then put Jermaine on the line to handle the quotation process.</p> <p> </p> <p>The conversation goes on as one would expect from telesales calls from insurance companies. I do everything in my power to entertain OUTsurance -during working hours- for over half an hour. I answer all their questions and I give them my full cooperation. The premium they then quote me is almost three times what I pay currently and of course they tell me to focus on the benefits and not the premium and I get that.</p> <p> </p> <p>So after going back and forth a couple times about benefits and why I should be careful using all other insurance companies other than OUTsurance I eventually made it clear that I don’t believe OUTsurance will be able to beat what I am currently being offered. Jermaine kept on bad mouthing my current insurer in an attempt to make OUTsurance look better and I started defending my current insurer and the policy I have with them just to challenge Jermaine and his whole approach with me.</p> <p> </p> <p>Needless to say, the conversation couldn’t go anywhere because Jermain could not justify why I should pay three times what I am currently paying. After explaining to him what I am currently offered and how my policy is structured he then makes the following comment. “HOW DO WE KNOW YOU ARE BEING TRUTHFUL…” I couldn’t entertain this any longer and I expressed my disappointment in him questioning my integrity. The call ended here.</p> <p> </p> <p>Who the hell is OUTsurance to question my integrity? They contacted me. I offer them my time and entertained their telesales team and when they are in a corner and frustrated they question your integrity.</p> <p> </p> <p>This is only a testimony of how the rest of the relationship would have been if I did sign up. I am so glad I didn’t because I do not insure myself with an insurer who deem you as untruthful even before they know you.</p> <p> </p> <p>Don’t bother even entertaining the OUTsurance’s telesales team.</p>

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Replies (2)
WJ
William J's update29 Sept 2016, 15:28
Reviewer Update

In all fairness to OUTSurance. They phoned me back to appologise. This is quite impressive. They might not be as bad as I thought. The actions of one should not deter one from thinking the whole company is bad. Agreed. Thanks for actually following this up OUTsurance.

OUTsurance
OUTsurance's reply03 Oct 2016, 10:18
Official

Dear Wayne,

Thank you so much for accepting our apology and for allowing us the opportunity to assist with your concerns.

All the best for the rest of your week.

Regards,

Alet