OUTSURANCE WILL NOT PROVIDE YOU ANY SERVICE EXCEPT DEBITING YOUR ACCOUNT

Honestly the customer service at Outsurance is appalling to say the least.

I put through a request for a tow, not tow from an accident scene, just a normal tow because my car is not turning over.

I was called by someone who was having a good old chat with someone while I was on the line. Issue number one

She then said she is calling because I put a tow request and I confirmed that yes I need a tow because my car won’t start. She then said before she can help I need to tell her what is wrong with the car. I explicitly said it is not turning on I am not a mechanic I don’t know why it’s not turning on that’s why I called for a tow instead of trying to fix the car myself.

I do not see the logic in wanting to know what is wrong with the car before you send a tow truck, not a mechanic, A TOW TRUCK!

If the car had been in an accident I would understand the logic behind that because I would require to necessary approvals from the police to release the car. BUT FOR A TOW FOR A CAR THAT WONT TURN OVER IN A SHOPPING MALL PARKING I FIRST NEED TO BE A MECHANIC AND DIAGNOSE MY CAR’S PROBLEM BEFORE I AM PROVIDED A SERVICE THAT I PAY FOR AND HAVE BEEN PAYING FOR FOR OVER TWO YEARS AND NOT A SINGLE CLAIM IN ALL THAT TIME.

IS THIS THE SAME PROCEDURE THAT WOULD BE USED IF I WAS STRANDED AT NIGHT ON THE SIDE OF THE ROAD?

I will be cancelling my insurance ASAP because clearly I’m paying for a document that proves I have insurance to my finance house but as far as actual insurance services OUTSURANCE IS NOT ABOUT THAT