Outsurance - Will not pay my OUTBONUS

My claim No. *** for my swimming pool pipe repairs was rejected by Outsurance and I was then informed that my pool pipes did not form part of my insurance policy. During the conference call with Outsurance assessor and their swimming pool expert (Swimline North), I was informed that I would have to refibreglass my entire pool as the leak was due to bad workmanship. I then hired my own pool expert in December 2022, who advised to dig up and check the pipes first. I submitted the photographic evidence to Outsurance and submitted a claim for the pool pipe repairs. I also requested the conference call recording to be sent to me. (Which still has not been received from August 2022) Since my claim was rejected, I then requested my policy to be cancelled at end of April 2023. Having received no feedback from February from Outsurance & having to call them numerous occasions, I then called again & spoke to Ms Jovanna Muniz (Retentions Department) on 26th April 2023. During the conversation with Jovanna Muniz, she informed me that my Outbonus of R2121-01 was due on 25th April and would still be paid to me since I was only cancelling on 31st April 2023 and my debit order had gone through for April. All Outsurance’s calls are recorded so this is on record. On 17th May 2023, I finally received a call from Ms Yandani Zungu (Retentions Department – Ms Jovanna Muniz’s supervisor). She confirmed that I had spoken to the following people at Outsurance: 1. Shena Bresick 2. JOVANNI MUNIZ 3. SHAI MOOSA 4. ELSIE 5. MPUMI MAHLANGO 6. Mbulelo Matlwana – Assessing Department 7. AND AGAIN TODAY TO PARIKSAH NUNDHLALL I requested that she listen to the tape recording between myself & Jovanna Muniz who confirmed and provided me with the Outbonus figure of R2121-01 as well as the payment due date of 25th April 2023.. During the conversation with Ms Yandani Zungu, she committed to providing me with feedback & the tape recording by 24th May 2023. Today, is the 5th June and now despite numerous emails to Outsurance (See below), all is silent from Outsurance. I want my outbonus of R2121-01, which was recorded. This company are blatant ******. All their calls are recorded and the outbonus figure of R2121-01 due to me should have been paid on 25th April 2023. Now, despite numerous emails & many telephone calls, there has been no FURTHER COMMUNICATION from Outsurance. This is *******