1 reviews | Active since Jul 2024
Outsurance will not cover you
Claim no. ***
On the 17th of April I purchased a Nissan Magnite cash from the dealership. I took delivery on the 18th, the car was insured before it was delivered to me. The car was hit by a hailstorm while I was at work 4 days after I had taken delivery with less than 500 km on the clock. Outsurance promised to take care of the repairs and on the 7th of May it was taken in for repairs. It has now been 3months since the claim was lodged, at the repairs shop they keep forwarding the same email about waiting for parts at the dealership.
It wasn't until I contacted outsurance to find out about how far are they with my claim, only to realise they don't even bother to ask about their clients vehicles once they have gone for repairs.
It has now been 3months and they are still quiet about my vehicle. Do their services really take that long, if the parts really take that long why can't they give me a new vehicle because, I bought mine cash or is it because it doesn't belong to the bank that they don't want to replace it.
We fully understand your concern and frustration.
Further to our private response, our claims manager, Tebogo, contacted you to address your concerns. The delay was due to parts being on back order. Parts delay is a global problem. Once the parts have arrived, the service provider will complete the repairs to your vehicle.
We do apologise for the frustration and inconvenience this has caused.
Regards,
The OUTsurance Team
We fully understand your concern and frustration.
Further to our private response, our claims manager, Tebogo, contacted you to address your concerns. The delay was due to parts being on back order. Parts delay is a global problem. Once the parts have arrived, the service provider will complete the repairs to your vehicle.
We do apologise for the frustration and inconvenience this has caused.
Regards,
The OUTsurance Team