1 reviews | Active since Aug 2021
Outsurance will MAKE SURE they reject your claim.
I was involved in a traumatic motor vehicle accident on 29 July 2021. I'm a young female who was far away from home and my cellphone battery was about to die. Outsurance and their team made it almost impossible to complete the claims process seamlessly.
I spoke to Dineo from the claims department. A few days later a Elsabe Kelder, whose job is to ensure your claim is unsuccessful. This woman taunted myself, colleagues and family members. She went as far as questioning independent security guards at my fathers workplace about the use of the vehicle involved. Almost a month later, we find out the claim is rejected and they refuse to provide reasons.
You will be redirected from pillar to post. Kevin Buddan, Rosey Dausi ...the list is endless. I have never experienced such incompetence and disrespect.
We are sorry to read about your accident, we hope you are doing ok?
Bernie our claims manager has been in contact with you to discuss the claim rejection in detail. We regret that we are not able to pay your claim, for the reasons we have provided you. We firmly believe that your claim is not valid in terms of our agreement with you. We have responded to your objections made to us and provided you with the information.
Our decision to reject remains unchanged.
Regards,
OUTsurance
We are sorry to read about your accident, we hope you are doing ok?
Bernie our claims manager has been in contact with you to discuss the claim rejection in detail. We regret that we are not able to pay your claim, for the reasons we have provided you. We firmly believe that your claim is not valid in terms of our agreement with you. We have responded to your objections made to us and provided you with the information.
Our decision to reject remains unchanged.
Regards,
OUTsurance
