1 reviews | Active since Jan 2026
Outsurance will harass you to sell new products regardless of whether you need them or not
I was insured with Outsurance years ago and was happy with their service. Therefore I decided to take out pet insurance through them and made the huge mistake of giving them permission to call me with regards to other products too.
Since then, I have received no less than 20 phone calls from them, through the holiday I had to explain to them on a daily basis that I do not have any need for other insurance products currently. This does not deter them and they have been calling DAILY and during working hours, much to my distress as I am not supposed to take personal calls at work. Each time I have explained this to an agent and also the fsxt that I do not need any more insurance, they seem to have taken this as a challenge to call me more often.
I am by now feeling harassed and am avoiding picking up any calls from an unknown number. Why they can't update their call sheet is beyond me. Each day a new agent calls me and I have to explain yet again the same story. I am on the verge of canceling my existing insurance with them I am beyond exasperated.
We would like to apologise again for the multiple call attempts made to you. We understand that this can very frustrating.
No further calls will be made to you.
Regards,
The OUTsurance Team
We would like to apologise again for the multiple call attempts made to you. We understand that this can very frustrating.
No further calls will be made to you.
Regards,
The OUTsurance Team
