Outsurance who doesn't pay out...
I am paying so much for outsurance. Believing that when it's time for a claim to be submitted I would get paid out. But excellent service is not provided. Not a happy customer.
Helpful (0)
Replies (2)0
Replies (2)
OUTsurance's replyOfficial
30 Jun 2021, 16:02Hello Marelize R
We fully understand your unhappiness about the rejection of your claim.
Our claims manager contacted you and discussed the rejection with you. Since there was no evidence of power surge or lightning damage detected on the item claimed for, our decision to reject the claim was the correct one.
She also explained we had the device tested to determine the exact cause for the damage, and it was confirmed to have been caused by component failure, which is not a covered peril.
Thank you for affording us the opportunity to discuss the matter further.
Regards
OUTsurance
We fully understand your unhappiness about the rejection of your claim.
Our claims manager contacted you and discussed the rejection with you. Since there was no evidence of power surge or lightning damage detected on the item claimed for, our decision to reject the claim was the correct one.
She also explained we had the device tested to determine the exact cause for the damage, and it was confirmed to have been caused by component failure, which is not a covered peril.
Thank you for affording us the opportunity to discuss the matter further.
Regards
OUTsurance
OUTsurance's reply30 Jun 2021, 16:02
Official
Hello Marelize R
We fully understand your unhappiness about the rejection of your claim.
Our claims manager contacted you and discussed the rejection with you. Since there was no evidence of power surge or lightning damage detected on the item claimed for, our decision to reject the claim was the correct one.
She also explained we had the device tested to determine the exact cause for the damage, and it was confirmed to have been caused by component failure, which is not a covered peril.
Thank you for affording us the opportunity to discuss the matter further.
Regards
OUTsurance
We fully understand your unhappiness about the rejection of your claim.
Our claims manager contacted you and discussed the rejection with you. Since there was no evidence of power surge or lightning damage detected on the item claimed for, our decision to reject the claim was the correct one.
She also explained we had the device tested to determine the exact cause for the damage, and it was confirmed to have been caused by component failure, which is not a covered peril.
Thank you for affording us the opportunity to discuss the matter further.
Regards
OUTsurance
OUTsurance's replyOfficial
02 Jul 2021, 07:57Hello Marelize R
We fully understand your unhappiness about the rejection of your claim.
Our claims manager contacted you and discussed the rejection with you. Since there was no evidence of power surge or lightning damage detected on the item claimed for, our decision to reject the claim was the correct one.
She also explained we had the device tested to determine the exact cause for the damage, and it was confirmed to have been caused by component failure, which is not a covered peril.
Thank you for affording us the opportunity to discuss the matter further.
Regards
OUTsurance
We fully understand your unhappiness about the rejection of your claim.
Our claims manager contacted you and discussed the rejection with you. Since there was no evidence of power surge or lightning damage detected on the item claimed for, our decision to reject the claim was the correct one.
She also explained we had the device tested to determine the exact cause for the damage, and it was confirmed to have been caused by component failure, which is not a covered peril.
Thank you for affording us the opportunity to discuss the matter further.
Regards
OUTsurance
OUTsurance's reply02 Jul 2021, 07:57
Official
Hello Marelize R
We fully understand your unhappiness about the rejection of your claim.
Our claims manager contacted you and discussed the rejection with you. Since there was no evidence of power surge or lightning damage detected on the item claimed for, our decision to reject the claim was the correct one.
She also explained we had the device tested to determine the exact cause for the damage, and it was confirmed to have been caused by component failure, which is not a covered peril.
Thank you for affording us the opportunity to discuss the matter further.
Regards
OUTsurance
We fully understand your unhappiness about the rejection of your claim.
Our claims manager contacted you and discussed the rejection with you. Since there was no evidence of power surge or lightning damage detected on the item claimed for, our decision to reject the claim was the correct one.
She also explained we had the device tested to determine the exact cause for the damage, and it was confirmed to have been caused by component failure, which is not a covered peril.
Thank you for affording us the opportunity to discuss the matter further.
Regards
OUTsurance