LK
Lionel K

1 reviews | Active since Nov 2018

14 Nov 2018, 09:39

OUTSURANCE - Where you don't get something out!!

I am really dissappointed and to be honest actually very angry with Outsurance as they have really unproffessional call centre staff and extremely, extremely high premiums. I keep on seeing their adverti*****ts everywhere and thought I would simply give them a call for a quote, in the first place, they are NOT interested in giving you a quote, their sales people are specifically trained to try and bully you into a policy right there and then on the phone, and secondly, they eventually quoted me 5 and a half times what I am currently paying, and I am at a really really expensive insurer and that is EXACTLY the reason why I wanted to move. OUTSURANCE YOU SUC****!! Wake up and realise the massive amounts of competition you have out there and stop treating potential clients like blank cheques you can just bully your wishes into. Your quotes have to be relatively market related, not 5.5x more, are you absolutely insane???? I am one of those who didn't get something out!! Besides the psychopathically high premium, I am so dissappointed with the service that I complained online about the poor service I got from the call centre agent, his team leader phones me and instead of apologising, starts bullying me where the call centre agent stopped, thank goodness all of these calls are recorded!!!

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Replies (1)
OUTsurance
OUTsurance's reply15 Nov 2018, 11:37
Official
Hello ***

We are very sorry about the high premium quoted together with the poor conduct you describe.

Our sales manager, Lynette audited the calls and also sent a premium enquiry to our actuarial department.
She contacted you with an apology for the disappointing service experience and also provided you with comprehensive feedback.

Thank you for accepting our apologies.

Regards
Dinky