outsurance... whats there to say.

good day... firstly... im rather unhappy that my first increase on my policy with you guys has gone up to R658.91! considering the following. i started off on R250 a year ago. 1 claim for the entire year which was of course for my wheelchair & we know how that went! but just a few months ago i increased my coverage to include accidental damage and i added a few out and about items and not withstanding the fact that when i made these changes i was informed that the theft coverage was not activated the day i signed up...! this of course pushed up my policy amount to over R500 per month. and now this increase as well... but theres more. before this increase i contacted outsurance for a life insurance quote! ended being in contact with brian i believe! i had informed him that it was just a quote & nothing more as i had to discuss it with my partner & there is still other companies to also consider as we are looking at affordability! i was told due to my assessment i could only get a R100 000 for the two of us at over R500 pm. thats of course a lot for little coverage! he was pushy which annoyed me! but i wanted to do this as its important! i gave him my partners details as well. i informed him that her job is very demanding and thus shes very busy. he contacted her and according to her offered her R1000 000 coverage also for over R500. he then proceeded to humiliate me to her by saying i get offered less because my income is low! not only cant we afford a total of over R1200 pm on life and insurance coverage but the guy makes me an ass for having a disability that has a lot to do with the sad salary i make. on top of that he continues to harass us both with constant phone calls knowing we wanted a quote and were still weighing all our options! so firstly i would like to offer both my middle fingers to Brian for his arrogance, his disrespect & ignoring our wishes because hes more concerned about his ****ing commission! i would also like to urge you to train your staff properly. to actually listen over the phone. and not push their own agendas. and as many others that have complained on here and actually cancelled their policies with you... i will now have to do the same. seriously... with the amount of complaints on here you guys clearly dont care.