GD
Gillian D
1 reviews | Active since Dec 2018
09 Sept 2019, 14:33
Outsurance - what a waste of time.
After days of trying to get a Goods In Transit insurance which shouldn't be difficult as I'm not the first person in South Africa wanting to move they eventually let me down with a huge quote.
The first person gave me a very competitive quote and then promised to call me back. Unfortunately that didn't happen.
Then spoke to another person, and another person etc. etc. until eventually someone promised to get me a quote. After spending about 3 hours on the phone the quote was so high that it didn't pay me to take it.
Waste of Time.
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OUTsurance's replyOfficial
11 Sept 2019, 13:46Good day Gillian,
The lack of call back as you have described is unacceptable.
Clinton our client services manager contacted you to address your concerns. The 2 GIT quotes you received were based on 2 separate trips, each with their own underwriting criteria.
Our intention was certainly not to waste your time. We are sorry we could not offer you a saving.
Regards,
OUTsurance
The lack of call back as you have described is unacceptable.
Clinton our client services manager contacted you to address your concerns. The 2 GIT quotes you received were based on 2 separate trips, each with their own underwriting criteria.
Our intention was certainly not to waste your time. We are sorry we could not offer you a saving.
Regards,
OUTsurance
OUTsurance's reply11 Sept 2019, 13:46
Official
Good day Gillian,
The lack of call back as you have described is unacceptable.
Clinton our client services manager contacted you to address your concerns. The 2 GIT quotes you received were based on 2 separate trips, each with their own underwriting criteria.
Our intention was certainly not to waste your time. We are sorry we could not offer you a saving.
Regards,
OUTsurance
The lack of call back as you have described is unacceptable.
Clinton our client services manager contacted you to address your concerns. The 2 GIT quotes you received were based on 2 separate trips, each with their own underwriting criteria.
Our intention was certainly not to waste your time. We are sorry we could not offer you a saving.
Regards,
OUTsurance