Outsurance what a ****

I have just had the most unpleasant experience in submitting a claim with Outsurance. They have done everything they can to reduce the value of the vehicle that was insured. The vehicle was delivered with factory fitted add ons that were reflected on the original invoice. As this vehicle was financed by Wesbank and as such the vehicle and extras have to be insured and I would have had to provide them with proof of insurance. Outsurance refuse to acknowledge the extras in an attempt to reduce the value of the payout, essentially de*****ing me of significant value. I have insured many vehicles(Business and personal) over the last 20 years with Outsurance. I currently have about 8 vehicles insured with them. There is clearly no goodwill only a complete ruthlessness to de***** their clients as much as they possibly can. I will begin the process of moving all my business from Outsurance. For anyone else considering doing business with Outsurance, be very careful. They are all smiles and politeness when they want your business bur completely ruthless when it comes to paying out the correct value