1 reviews | Active since Sept 2019
Outsurance, what a *****
Please allow me to tell my story... On the 4th of June someone smashed into my rear end of my car. They had no insurance which lead me to claim from Outsurance.
First of all, I pay a massive amount every month for full comprehensive cover on my car. I am a rep, so I cannot go without a car for even one day.
I took my car to their panel beater of choice. It took them 2,5 months to repair my car, and has left me almost R20 000 in debt. All outsurance does is shrug their shoulders. "Sorry Ma'am, that is not our fault or problem"
Well, whose is it then? It sure as hell is not mine. And what is the purpose of insurance? So that financially, I would not be worse off if something were to happen.
I have recieved my car back, anf it has been giving me problems since day one. No one seems to be able to help me, and no one seems to care either! But please remember, I cannot miss one of my installments "or else"
This is utter bull****! I am so sick of struggling with this ****!!!
This is certainly not what we had wished for you to experience and we will not tolerate poor service delivery.
Jevon our client liaison manager has been in contact with you to address the matter and he discussed the recourse with you. Your vehicle has been taken to the dealers to have a thorough diagnostic check done to identify the problem. We have also extended your car hire and refunded you for the battery.
We do apologise for the poor service experience as well as the inconvenience this has caused.
Regards,
OUTsurance
This is certainly not what we had wished for you to experience and we will not tolerate poor service delivery.
Jevon our client liaison manager has been in contact with you to address the matter and he discussed the recourse with you. Your vehicle has been taken to the dealers to have a thorough diagnostic check done to identify the problem. We have also extended your car hire and refunded you for the battery.
We do apologise for the poor service experience as well as the inconvenience this has caused.
Regards,
OUTsurance