Outsurance???? what a disaster insurer NOT SA's best insurer where you always get something OUT!

I was parked outside a restaurant on the 19th of August 2024. Another car drove into the back of my car. We did everything necessary to get a case number and exchanged insurance details. The other party was wholly at fault, so her insurance had to pay all the damages. Her insurance insisted that I get a no-claim letter from Outsurance. I contacted Outsurance the very next day.20 August 2024. I was given an email address to write to, I was given a customer care number to call. I did all of this several times, only to receive the same messages every time. The email address was a "low monitored" email. I received not so friendly message to use : giving me exactly the same IBCheck email. Today 17 December 2024, after many more tries, I have not received any correspondence from Outsurance and my car is still not fixed!