1 reviews | Active since May 2019
Outsurance! What a crock!!!
Nothing but trouble!!! First they wanted me to pay R10000 excess for a R3000 job on my car (which they have listed as a different model). They also wouldn't let me use my own service provider. Then, after being insured for just over a year they wouldn't let me claim for my tv that was insured. There excuse was that I hadn't been with them for a year. A few days later they emailed me about being "a valued customer" for being with them for a year. Then, they'd been charging me all kinds of extras. They also said once I had a drivers license my premiums would drop. They more than doubled. To get rid of them was a whole different thing. Ombudsman is the only way to go with these clowns. I rue the day I got involved with them as I haven't heard anything good about them. They advertise that they insure older model cars. My car isn't even that old and they told me in a year or two it won't even be covered anymore. What's the point of having insurance that won't pay for anything?
Thank you for your feedback. We will always do the right thing and act within the ambit of cover.
Mbali our claims manager contacted you to address your concerns. Seems like you might have the wrong information or interpretation regarding claiming for contents. Your contents are covered from the moment we collect your 1st premium. For the 1st year of cover there is an additional excess for power surge claims and at the time of the incident your contents weren't on cover for a year. The damages to your TV were less than your excess. Regarding your contents claim and vehicle claim, if the damages are less than the excess, the client is liable for the repair costs and if the damages are more than the excess, the client will pay the excess and we will cover the repair costs.
Regarding the rerate, there are a variety of factors that will influence a premium increase at rerate stage such as claims. inflationary adjustments etc. We can confirm that your policy has been cancelled as per your request.
We do apologise for your experience with us.
Regards,
The OUTsurance Team
Thank you for your feedback. We will always do the right thing and act within the ambit of cover.
Mbali our claims manager contacted you to address your concerns. Seems like you might have the wrong information or interpretation regarding claiming for contents. Your contents are covered from the moment we collect your 1st premium. For the 1st year of cover there is an additional excess for power surge claims and at the time of the incident your contents weren't on cover for a year. The damages to your TV were less than your excess. Regarding your contents claim and vehicle claim, if the damages are less than the excess, the client is liable for the repair costs and if the damages are more than the excess, the client will pay the excess and we will cover the repair costs.
Regarding the rerate, there are a variety of factors that will influence a premium increase at rerate stage such as claims. inflationary adjustments etc. We can confirm that your policy has been cancelled as per your request.
We do apologise for your experience with us.
Regards,
The OUTsurance Team